Laite Interactive

Laite Interactive prides itself on providing the highest quality marketing & technology services. Please take a moment to review our Terms of Service / Service Level Agreement.

LPE Technology & Marketing / Laite Interactive (hereinafter referred to as “LPE“) provides internet website services including but not limited to website hosting, website development, programming, graphic design, search engine optimization and other marketing services.

LPE has professional and ethical guidelines regarding the use of its services as detailed in the following Terms of Service agreement below. LPE reserves the right to suspend or cancel a customer's access to any or all services provided by LPE if it is decided that the account has been inappropriately used as defined by this agreement.

By accepting LPE's Terms of Service (TOS) electronically or in writing, and/or by using our services, including but not limited to, submission of content to LPE, payment or authorization of payment, you (Customer) agree to be bound by the following terms and conditions. The Customer also agrees that Customer's electronic acceptance of this TOS shall have the same force and effect as if Customer had agreed to this TOS in writing. The customer agrees to be bound by the Click-Wrap laws associated with online software.

PLEASE READ THIS AGREEMENT CAREFULLY. BY ORDERING ONE OR MORE OF OUR SERVICES YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT. YOUR USE OF THESE SERVICES CONSTITUTES ACCEPTANCE OF THIS AGREEMENT. Activation of the services shall indicate Customer's acceptance of this Agreement. Subject to the terms and conditions of this Agreement, LPE will provide to customer the services selected.

Usage Policy
Under this agreement, the Customer shall comply with LPE's current "Terms of Service", as amended, modified or updated from time to time by LPE, which currently can be viewed at http://www.LaiteInteractive.com/tos.php, and which is incorporated in this agreement for reference. LPE may amend, modify or update this agreement or the Terms of Service policy at our sole discretion, and customer shall be bound by any such amendment, modification or update. LPE may, but is under no obligation to, provide notice of any amendment, modification or update of this agreement or the Terms of Service Policy.

LPE does not intend to systematically monitor the content which is uploaded to, stored on or distributed or disseminated by any customer via our services (the "Customer Content"). Accordingly, under this agreement, the client will be responsible for all content and activities surrounding or related to any content distributed via Customer Content. Not withstanding anything to the contrary contained in this agreement, LPE may immediately take corrective action, including removal of all or a portion of the customer content and place a hold on the customer's account in the event of any violation of Terms of Service. In the event LPE takes corrective action due to a violation of Terms of Service, LPE shall not refund to customer any fees paid in advance of such corrective action. Customer hereby agrees that LPE shall have no liability to customer or any of customer's customers due to any corrective action that LPE may take (including, without limitation, discontinuation of Services).

Electronic Delivery Policy
LPE is a website-related business and communicates with its Customers through electronic means. When the Customer accepts this TOS the Customer consents to receive electronic data from LPE any notices, agreements, disclosures, or other communications (Notices). The Customer agrees that LPE may send electronic Notices in either of the following ways 1) To the email address provided to LPE at the time of sale or 2) to the new email address account the Customer set up through LPE. The Customer agrees to check the designated email addresses regularly for Notices. Notice from LPE is effective when sent by LPE, regardless of whether the Notice is read or received by The Customer.

Interstate Communications
The Customer acknowledges that by using LPE's services the Customer will be causing communications to be sent through LPE’s computer networks, which may be located throughout the United States. Due to the nature of electronic communications, even communications that seem to be intrastate can result in the transmission of interstate communications. The Customer acknowledges that use of LPE’s services results in interstate data transmissions and may result in trans-border transfer of personal data. The Customer hereby consents to the collection, processing and trans-border transfer of such personal information as the Customer may provide or make available to LPE.

Quotations
Quotations are valid for 30 days and are non-binding. Pricing is subject to change upon the full scope of the project.

Website Construction Procedure
With help and input from the Customer, LPE will prepare the appropriate custom design and work with the content provided by the Customer for development of the site. The Customer must submit content to the design department before site construction begins on the custom website. The Customer must submit content via email unless otherwise agreed. LPE will provide a digital image, template or mock-up of the project design to the client for review prior to completion of the project (including further programming of website design). Upon approval and acceptance, the project will be completed. LPE will provide up to 3 project templates for approval. If the client requests additional templates, a fee of $95 per hour will apply for any additional design labor.

After approval and acceptance of the final project design, the website/application will be developed. Prior to the website being turned live the Customer will receive a missing information notification if content has not been submitted and is incomplete. The Customer will then have two weeks to submit complete content. If complete content is not received the website will then be turned live or published “as-is”. If the website is published online without all of the pages completed due to incomplete content those pages may staged and developed in the future.

The design and content layout are completed by LPE from information provided by the Customer. As stated in the contract LPE has design autonomy. If the Customer requests new design elements or a redesign it's up to LPE to determine the additional fees associated with any graphical or programming change. Once LPE has shown the client design or the finished program it will be turned live. If the Customer has not yet transferred their existing domain the site will still be considered live behind the build (staging) address and the Customer will be responsible for monthly billing. LPE will not be held liable for accuracy of information, typos, or spelling errors in any of the content submitted and approved by the Client. Once the site is live the Customer will be notified by email that the website is now live.

The Customer understands, agrees and acknowledges that LPE does not guarantee a time frame for completion of ANY custom website. A custom website cannot be completed without submission of complete content, design components, content, Keyword approvals and any related information connected to SEO services which is to be provided by the Customer. If the Customer continues submitting additional content throughout the design process, the design time frame is increased. If the Customer does not submit complete content and LPE is not able to start or complete the custom website design, the Customer is still responsible for all fees incurred including, but not limited to, set-up, enhancement and monthly hosting fees that begin accruing from date of agreement. If the Customer's website requires custom programming, functionality, flash, e-commerce or the use of a database, the overall development time will be extended.

Client Approval
The Customer is responsible for testing the functionality of the website upon LPE’s request for approval, and notification that the website has been completed. This includes, but is not limited to, functionality of all website pages, database, e-commerce store, payment functions, galleries, forums etc. Upon Customer approval of the website to go live Customer agrees services have been rendered and functionality of website has been tested and approved by the Customer.

The Customer understands and agrees that if the Customer does not respond within 5 business days to LPE’s notification that the website has been completed, the website along with the functionality of the website and services rendered, will be deemed to be approved and accepted by the Customer, and the website will be taken live “as-is”.

In the event that LPE completes all of the work per the original agreement, LPE reserves the right to move the site live and deem the work to be completed without Customer's permission if Customer will not or did not give approval of the work.

Website Change Requests Before and After Website is Published and "Goes Live"
LPE agrees to build a website/database/application to the specifications listed in the work order/contract/agreement. Any additions or changes requested outside of the scope of the original work order/contract/agreement, either prior to the custom website going live, or after the site has gone live, will be billed at LPE’s standard hourly rate ($95.00 per hour). LPE is not obligated to complete Customer requests or changes outside of the scope of work on the original work order/contract/agreement. If LPE does not agree to Customer requests or changes with a new work order/contract/agreement, the Customer is still obligated to pay all fees incurred and due.

Database/Programming
LPE does not guarantee a time frame for completion of ANY custom database or custom programming.

The Customer is responsible for testing the functionality of the website upon LPE’s notification that the website has been completed. This includes, but is not limited to, testing the functionality of the custom database or programming.

LPE will instruct Customer as to the use of the custom database and the inputting of data related to such database, however, data entry is the sole responsibility of the Customer unless otherwise indicated with the work order/contract/agreement. If the Customer requests LPE to enter data into the database, the Customer will be charged, and agrees to pay, for such data entry at LPE’s standard data entry rates. At no time shall a Customer be permitted access to the cPanel hosting program, email programs or root servers. All technical configuration and programming shall be the sole responsibility of LPE.

Deposits:
A non-refundable deposit of 50% is required to initiate any service including but not limited to website design, website edits, hosting account configuration, email account configuration, SEO, SEM, database programming, domain registration, etc. Payment in full is required at completion of services and/or project(s).

Cancellation Policy & Term of Agreement
The initial term of this agreement is determined in the original order form or request (the "Initial Term"). The Initial Term shall commence on the day the account is setup on our servers. After the initial term, this agreement shall automatically renew for successive terms of equal length as the initial term, unless terminated or cancelled by either party as provided in this section. The initial term and all successive renewal periods shall be referred to, collectively, as the "Term".

LPE reserves the right to cancel any subscription with cause.

Important Notes:

Cancellation requests received after the required cancellation time frame (30 days prior to the annual anniversary or renewal date) will become effective at the next annual anniversary date. All cancellations must be submitted in writing via fax transmission or by 1st class mail.

Billing and Payment
All fees for the services shall be in accordance with LPE's fee schedule then in effect, the terms of which are incorporated herein by reference, and shall be due at the times provided therein.
Initial deposit is required before initiation of work on the project. If changes are requested exceeding the initial project design, fees of $95 per hour will apply to any edits or additional programming. These expenses include copywriting, digital photography, and stock photography. These fees will be invoiced after the completion of the Web project. The balance is to be paid on completion of the project and prior to uploading the website unless otherwise agreed.

Fee Structure: Fees will become due with an annual billing mode LPE reserves the right to charge your account up to 21 days prior to the due date.

Late Fees: LPE will assess a 1.5% late fee per month on any unpaid balances over 30 days.

If fees are not paid to LPE for open contracts or service fees the customer understands that LPE works with an external collection agency for purposes of debt collection. LPE reserves the right to use our internal attorney or an external collection agency in an attempt to collect on balances due. The customer acknowledges that additional fees will be required for debt collection. The customer agrees to pay any and all collection costs of up to 40%, court costs, and all attorney fees.

CPU Usage
Customer agrees that customer shall not use excessive amounts of CPU processing on any of LPE's servers. Any violation of this policy may result in corrective action by LPE, including assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this agreement, which actions may be taken in LPE's sole and absolute discretion. If LPE takes any corrective action under this section, customer shall not be entitled to a refund of any fees paid in advance prior to such action.

Prohibited Content
Any type of pornographic materials, hate materials, racial materials, or unlawful practices, MP3's, Warez or other illegal content and materials are strictly prohibited and grounds for immediate termination of account.

Customer represents and warrants to LPE that the customer owns or has the right to use the customer content and material contained therein, including all text, graphics, sound, music, video, programming, scripts and applets, and the use, reproduction, distribution and transmission of the customer content and any information and materials contained therein does not, and will not, (i) infringe or misappropriate any copyright, patent, trademark, trade secret or any other proprietary right of a third party, or violate any criminal laws or constitute false advertising, unfair competition, defamation, an invasion of privacy, violate a right of publicity or violate any other law or regulation.

The customer agrees to hold harmless LPE for all images, pictures and content listed on the website. During the construction process LPE may use images provided by the Customer or from Royalty Free sources or search engine results online. At no time does LPE use rights managed images or images from known copyright protected sources. If the Customer is contacted from a source which asserts an image is copyright protected LPE's only responsibility is to remove the image for the customer with another image found online, by using a clipart service or with an image provided by the Customer.

Negative Comments/Slander/Libel
The Customer specifically agrees not to engage in negative comments, libel or slander regarding LPE including but not limited to publishing, or causing to be published, complaints or derogatory comments about LPE in any format, including but not limited to, print, newspaper, television, and radio or on internet complaint sites, blogs or other public internet forums. Should there be a breach of this condition LPE will be entitled to liquidated damages in the amount of $2,500.00 for each publishing or posting. If said breach occurs on an internet complaint site each hit or visitor to that website will be considered an individual breach of this condition, and subject to additional liquidated damages of $100 per occurrence. Further, LPE shall be entitled to litigate this matter, and obtain the money damages together with injunctive and punitive relief. The prevailing party to that litigation shall be entitled to an award of attorney's fees.

Intellectual Property Policy
LPE respects intellectual property laws, including those applicable to copyright and trademark, and the intellectual property of others. LPE may terminate accounts for copyright or trademark infringement, or for any other reason LPE deems appropriate as it may relate to Customer's use of another’s intellectual property, copyright protected materials or trademarks.

Disclaimer of Warranty
The customer agrees to use all Services and any information obtained through or from LPE, at customer's own risk. Customer acknowledges and agrees that LPE exercises no control over, and accepts no responsibility for, the content of the information passing through LPE's host computers, network hubs and points of presence or the Internet. THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. NONE OF LPE, SUBSIDIARIES OR AFFILIATED CORPORATIONS, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, AGENTS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS OR THE LIKE MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES OR ANY EQUIPMENT LPE PROVIDES. NO REPRESENTATIVE OF LPE WILL MAKE ANY WARRANTY THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. LPE IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER'S CUSTOMERS VIA THE SERVICES PROVIDED BY LPE. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY REPRESENTATIVE OF LPE WILL CREATE A WARRANTY, NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE. The terms of this section shall survive any termination of this Agreement.

Indemnification
Customer agrees to indemnify, defend and hold harmless LPE, its subsidiaries and affiliated companies, and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to customer's use of the services, any violation by customer of Terms of Service, any breach of any representation, warranty or covenant of customer contained in this agreement or any acts or omissions of customer. The terms of this section shall survive any termination of this agreement.

Under no circumstances, including negligence, shall any representative of LPE be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by customer, any of its customers, or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if LPE has been advised of the possibility of such damages. No representative of LPE shall be liable to customer, any of its customers, or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to LPE's records, programs, equipment or services.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this agreement. The terms of this section shall survive any termination of this agreement.

All provisions of this Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Customer consents and agrees that venue shall be in Essex County, Massachusetts for any action brought with regard to this Agreement and that the courts in Essex County, Massachusetts shall have personal jurisdiction over Customer to the extent that personal jurisdiction may be necessary to enforce any of the provisions of this Agreement. You agree to waive the right to trial in any proceeding that takes place relating to or arising out of this agreement.

Force Majeure
LPE shall not be liable for failure or delay in performing it obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, website and/or hosting account breaches, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the services.

Entire Agreement; Severability
This Agreement represents the entire agreement between the parties, and supersedes all previous representations, understandings or agreements. If any provision of this agreement shall be held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this agreement shall remain in full force and effect.

Customer hereby represents that he or she is either an individual entering this agreement for his or her personal use and is over 18 years of age, or a sole proprietor, corporation, limited partnership or other legal entity, duly organized, validly existing and in good standing under the laws of the state of its organization and the person acting on behalf of customer is duly authorized to accept, execute and deliver this agreement on behalf of customer.

LPE has zero tolerance for UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the internet community from the negative effects of "spam" related activity. LPE defines UBE/UCE as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender.

Tort Claims and Other Claims
The Customer waives all tort claims, strict liability claims and any and all other legal and equitable claims to the extent permitted by law against LPE, its subsidiaries, affiliates, officers, employees and agents. The relationship between the parties is contractual in nature only. The Customer waives any tort claims that arise by act, or omission. The Customer further agrees that it may only bring claims against LPE in Client’s individual capacity and not as a member of a class.

Our Policies
LPE customers or any user of bandwidth and/or services on our network (herein described as 'users') are prohibited from sending UBE/UCE. Users may be asked to produce records that verify that explicit affirmative permission was obtained from a recipient before a mailing was sent. LPE may consider the lack of such proof of explicit affirmative permission of a questionable mailing UBE/UCE at its sole discretion.

Valid complaints received by LPE may lead to immediate termination or suspension of the service. LPE may block traffic without prior notice to and from the IP address involved in the UBE/UCE complaint until the problem is resolved and preventative measures have been implemented to prevent the violation from recurring.

Electronic Signatures
A signed agreement or contract, making payment, or submitting information or documents to LPE so that LPE may perform services for the client, the same shall constitute an electronic signature as defined by Massachusetts General Laws - Electronic records or electronic signatures governed by Chapter 110G, Section 4.

These Terms of Service are subject to change at any time without notification.